Last updated: September 7, 2025

Clarice Skincare operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Clarice Skincare is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

• Provide, Tailor, and Improve the Services. To provide you with the Services, process payments, fulfill orders, remember preferences, send account notifications, process returns or exchanges, manage your account, arrange shipping, and create a customized shopping experience.
• Marketing and Advertising. To send marketing, promotional communications, and show personalized advertisements based on your activity.
• Security and Fraud Prevention. To authenticate your account, secure payments, detect and prevent fraud, investigate illegal activities, and protect our services.
• Communicating with You. To provide customer support and maintain our business relationship with you.
• Legal Reasons. To comply with applicable laws, respond to legal processes, or enforce our terms or policies.

How We Disclose Personal Information

We may disclose your personal information in the following situations:

• With Shopify, vendors, and third parties who perform services on our behalf (e.g. payment processing, fulfillment, IT management).
• With business and marketing partners to provide marketing services and advertisements.
• When you consent or request disclosure (e.g. product shipping, social media integrations).
• With our affiliates or within our corporate group.
• In connection with a business transaction, to comply with law, or to enforce terms of service or policies.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Shopify may share data across merchants and with third parties. In these cases, Shopify is responsible for processing and responding to privacy rights requests. To learn more, see the Shopify Consumer Privacy Policy or exercise rights via the Shopify Privacy Portal.

Third Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or accuracy of those sites. You should review their privacy and security policies. Information you share on public or third-party platforms may be viewable by others.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from minors under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has shared personal information, please contact us for deletion. We do not knowingly "sell" or "share" personal data of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee "perfect security." Do not use unsecure channels to share sensitive information. We retain your personal information only as long as necessary for purposes such as maintaining your account, complying with legal obligations, or resolving disputes.

Your Rights and Choices

Depending on your location, you may have rights including:

• Right to Access / Know
• Right to Delete
• Right to Correct
• Right of Portability
• Managing Communication Preferences (unsubscribe from promotional emails)

You may exercise these rights via the Services or by contacting us. Shopify-related rights may be exercised through Shopify Privacy Portal. We may need to verify your identity before processing requests. Authorized agents may act on your behalf with proper proof.

Complaints

If you have complaints, contact us using the details below. You may also appeal or lodge complaints with your local data protection authority depending on your jurisdiction.

International Transfers

We may transfer, store, and process your personal information outside your country. For transfers from the EU or UK, we rely on mechanisms such as the European Commission's Standard Contractual Clauses unless adequate protection has been determined.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated "Last updated" date, and notice provided if required by law.

Contact

If you have any questions or requests, please contact us at:
hello@clariceskincare.com
U 302 15 Chatham RD, West Ryde, NSW, 2114, AU