Clarice Skincare Return & Refund Policy

We want you to love your skincare journey with Clarice, but if something isn’t right, we’re here to help.

⏳ Change of Mind / Not Satisfied?

If you’re not fully satisfied with your purchase, we offer a refund or exchange within 14 days of receiving your order, provided the product meets the following return conditions:

• Product must be in original condition — unopened, unused, and in its original packaging.
• We do not accept returns on products that appear opened, tested, or used.
• You are responsible for return shipping costs, unless the return is due to an error or fault on our part.

📦 Incorrect Item Received

If you’ve received the wrong product:

• Contact us as soon as possible at hello@clariceskincare.com.
• Once confirmed, we’ll provide a prepaid return label.
• Please return the incorrect item in its unopened, unused condition.
• We’ll then ship the correct item to you at no extra cost.

💔 Damaged or Faulty Product

If your item arrives damaged or appears faulty:

• Email us immediately at hello@clariceskincare.com with:
  • Your order number
  • A description of the issue
  • Clear photos of the damaged or faulty item

Once assessed and approved, you’ll be eligible for either:

• A full refund, or
• A replacement product (shipped free of charge)

⚠️ Please note: All products are carefully inspected before dispatch. We cannot take responsibility for products damaged due to mishandling after delivery (e.g., being dropped, spilled, smashed, or misused).

📩 How to Request a Return

• Email us at hello@clariceskincare.com with your Order Number and the reason for your return.
• Our team will review and respond with next steps, including return instructions.
• Return the item in a securely sealed parcel. We recommend using registered post with tracking.

⚠️ Please note: Clarice Skincare is not liable for lost, stolen, or damaged return parcels.

🔁 Refunds & Exchanges

• Please allow 3-5 business days for your return to be processed after delivery.
• Refunds (minus original shipping costs) will be issued to the original payment method and may take up to 5 business days to reflect depending on your bank.
• Exchanges will be shipped using standard shipping. Additional shipping fees may apply. You’ll receive a confirmation email once your new item is on the way.

🇦🇺 Australian Consumer Law

Your rights under this Return Policy are in addition to any rights and remedies available to you under the Australian Consumer Law.

💌 Questions?

If you have any questions or concerns about returns, exchanges, or your order, please contact us at:
hello@clariceskincare.com