We are committed to delivering your skincare essentials with care, efficiency and transparency. Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can monitor your delivery every step of the way.

If there’s an issue with your order or product, please visit our Returns Policy page or contact our friendly team at hello@clariceskincare.com.

We want you to be 100% satisfied with your experience.

DOMESTIC Shipping - AUSTRALIA

Standard Shipping – Australia Post
Free for orders over $90 AUD
Flat rate: $9.95 AUD

Estimated delivery:
Metro: 3–7 business days
Regional: 4–9 business days

Express Shipping – Australia Post
Free for orders over $199 AUD
Flat rate: $14.95 AUD

Estimated delivery:
Metro: 2–4 business days
Regional: 2–6 business days

Dispatch & Processing Times

Orders are processed within 1–2 business days, excluding weekends and public holidays.
Orders are shipped from our Sydney warehouse, Australia.
During peak periods (such as sales, promotions, or holidays), processing times may take slightly longer.
Once your order is shipped, a tracking link will be sent via email.

Please note: Delivery timeframes begin after dispatch and are provided by the carrier. Delays may occur due to customs, weather, or other unforeseen circumstances.

PO Boxes & Delivery Info

No, we do not deliver to PO Boxes.

Please ensure your delivery address is entered accurately and completely, including apartment/unit numbers. We are not responsible for orders delayed or lost due to incorrect address details.

📦 Lost or Missing Parcels

If your order is marked as delivered but hasn’t arrived, please:

• Double-check with household members or neighbours
• Look for a card or check your mailbox or delivery area
• Contact the shipping carrier with your tracking number

Still no luck? Reach out to us at hello@clariceskincare.com and we’ll do our best to help resolve it.